Curs PowerShell Windows Client, Enterprise Desktop Support Technician – Curs 50331
Course Duration: 3 Days
About This Course
(Updated for Windows 10 and Windows Server 2016)
This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.
PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.
Audience Profile
This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.
At Course Completion
- Manage and Maintain Windows devices locally or remotely
- Manage Windows devices using a GUI or a command-line interface
- Identify the Cause of and Resolve Networking Issues
- Identify the Cause of and Resolve Security Issues
- Manage Windows devices locally or remotely
- Manage Windows Clients with Windows PowerShell & Azure PowerShell
Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
Lab 1: Identify and Resolve New Software Installation Issues
- Create a Repair Disk and Installation Partitions
- Install and Configure Windows
- Install Programs and test Applocker
- Configure Compatibility Settings
Module 2: Resolve Software Configuration Issues
This module explains how to fix application installation and configuration issues.
- Change Default Settings on the Image
- Enable and Disable Features
- Pointing to a Network Resource
- Configuring Updates
- Resolve Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolve Software Configuration Issues
Lab 1: Resolve Software Configuration Issues
- Install the Windows Automated Installation Kit
- Create a Windows PE bootable image
- Create a VHD disk
- Install Windows on a VHD
- Boot Windows from a VHD
- Use the Problem Steps Recorder
Module 3: Resolve Software Failure
This module explains how to fix application problems that come up during their use and configuration.
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolve Software Failure
Lab 1: Resolve Software Failure
- Install applications written for older versions of Windows
- Use the Program Compatibility Tool to configure settings for older applications
- Use PowerShell scripts to configure Network Adapters
- Use the Troubleshooter to enable the network adapter
- Install Windows SDK
- Create a Troubleshooting Pack with the SDK
- Configure Event Forwarding
- Use System Restore
Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and configure local and roaming profiles.
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
Lab 1: Identify and Resolve Logon Issues
- Join a computer to the domain
- Install Remote Server Administration Tools (RSAT)
- Test and Verify Domain User Account Properties
- Create Logoff script using PowerShell
- Test the use of Roaming Profiles
- Test the use of Mandatory Profiles
Module 5: Identify and Resolve Network Connectivity Issues
This module explains how to troubleshoot network and connectivity problems for client computers.
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolve Network Connectivity Issues
Lab 1: Identify and Resolve Network Connectivity Issues
- Use command-line tools to identify and fix network connectivity problems
- Fix connectivity problems deliberately created by problem scripts
Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network and local computer services to resolve IP and computer naming issues.
- DNS Name Resolution
- Using a Hosts files
- WINS Configuration
- Using LMHOSTS files
- Name Resolution Order
- Manual vs DHCP Configuration
- Resolve Name Resolution Issues
Lab 1: Identify and Resolve Name Resolution Issues
- Configure and Test DNS Resolution
- Configure and Test Hosts File Resolution
- Configure and Test NetBIOS Resolution
Module 7: Identify and Resolve Network Printer Issues
This module explains how to implement printer configuration and security settings.
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Manage Printers with Group Policy Settings
- Resolve Network Printer Issues
Lab 1: Identify and Resolve Network Printer Issues
- Install local and network printers
- Create and use a separator page
- Configure Printer Redirection and Printer Pooling
- Move the Print Spooler Directory
Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance of a system by monitoring and controlling the use of computer resources. Methods of auditing and reporting the use of computer resources are also demonstrated.
- Analyzing Event Logs
- Setting Power Management
- Optimize Processor Usage
- Optimizing Memory Usage
- Optimize Hard Drive Usage
- Optimize Network Usage
- Performance Tools
- Resolve Performance Issues
Lab 1: Identify and Resolve Performance Issues
- Schedule and Perform a Disk Defragmentation
- Using Task Manager
- Using Resource Monitor
- Display a message when a Service stops
Module 9: Identify and Resolve Hardware Failure Issues
This module explains how to diagnose hardware problems on a computer.
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolve Hardware Failure Issues
Lab 1: Identify and Resolve Hardware Failure Issues
- Use the Windows Memory Diagnostics Tool
- Fix Hard Disk Errors
- Use the Reliability Monitor
- Use Event Viewer to Find Hardware Information
Module 10: Identify and Resolve Wireless Connectivity Issues
This module explains how to configure reliable and secure wireless connectivity for client computers.
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolve Wireless Connectivity Issues
Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network connections for client computers.
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolve Remote Access Issues
Lab 1: Identify and Resolve Remote Access Issues
- Configure Remote Access settings for a domain user account
- Create and Test a VPN Connection
Module 12: Manage File Synchronization (Required)
This module explains how to allow end-users to work with network files that are being synchronized on their local devices.
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolve File Synchronization Problems
Lab 1: Manage File Synchronization
- Configure and Test Offline Files
- Restore the Previous Version of a File
Lab 2: Manage File Synchronization
- Configure and Test Offline Files
- Restore the Previous Version of a File
Module 13: Identify and Resolve Internet Explorer Security Issues
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
- Configure Security Zone
- Configure Security Levels
- Configure Privacy Settings
- Managing Add-ons
- Configure Smart Screen Filter
- Other Security Issues
- Resolve Internet Explorer Security Issues
Lab 1: Identify and Resolve Internet Explorer Security Issues
- Configure Trusted Security Zone
- Configure the Security and Privacy Features in IE
- Configure Group Policy Settings for Internet Explorer
Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows Firewall to secure application and network traffic on a computer.
- Securing Network Applications and Features
- Program & Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolve Firewall Issues
Lab 1: Identify and Resolve Firewall Issues
- Configure and Test Firewall Rules for an application
- Fix Application Problems Caused by Firewall Rules
Module 15: Identify and Resolve Issues Due To Malicious Software
This module explains how to restore a computer system after an attack by viruses or other malicious software.
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering From Malware Infection
- Resolve Issues Due To Malicious Software
Lab 1: Identify and Resolve Issues Due To Malicious Software
- Use the Action Center to manage UAC settings
- Use System File Checker
- Use the Malicious Software Removal Tool
- Install Microsoft Security Essentials
Module 16: Identify and Resolve Encryption Issues
This module explains how to configure data encryption options available on Windows devices and troubleshoot problems related to it.
- Configuring a Recovery Agent
- Using EFS
- Using BitLocker
- Encryption Tools
- Resolve Encryption Issues
Lab 1: Identify and Resolve Encryption Issues
- Encrypt Files using EFS
- Configure EFS Sharing
- Configure a Recovery Agent
Module 17: Identify and Resolve Software Update Issues
This module explains how to configure and use the operating system and application update features available on Windows devices.
- Types of Windows Updates
- Using Windows Update
- Using Microsoft Update
- Resolve Software Update Issues
Lab 1: Identify and Resolve Software Update Issues
- Configure Windows Updates using desktop settings
- Configure Windows Updates using Group Policy settings
Module 18: PowerShell for Desktop Support Technicians
This module explains how to use PowerShell for information gathering and troubleshooting tasks.
- Compared to other Scripting Languages
- Creating and Running Scripts
- Administering Local Resources
- Administering Network Resources
- Resolve PowerShell Scripting Problems
Lab 1: PowerShell for Desktop Support Technicians
- Use PowerShell to get System Information and change Computer Settings
- Use PowerShell documentation to understand and use Cmdlets
- Create and Execute Scripts
- Configure and Test remote device configuration
TCP/IP Troubleshooting skills
Experience working in a corporate domain environment
Experience using GUI and command-line troubleshooting tools
Experience installing and troubleshooting applications
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