(Updated for Windows 10 and Windows Server 2016)
This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.
PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.
This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.
This module explains how to fix problems that occur during the installation of new software.
This module explains how to fix application installation and configuration issues.
This module explains how to fix application problems that come up during their use and configuration.
This module explains how to fix logon problems and configure local and roaming profiles.
This module explains how to troubleshoot network and connectivity problems for client computers.
This module explains how to use network and local computer services to resolve IP and computer naming issues.
This module explains how to implement printer configuration and security settings.
This module explains how to improve the performance of a system by monitoring and controlling the use of computer resources. Methods of auditing and reporting the use of computer resources are also demonstrated.
This module explains how to diagnose hardware problems on a computer.
This module explains how to configure reliable and secure wireless connectivity for client computers.
This module explains how to configure remote network connections for client computers.
This module explains how to allow end-users to work with network files that are being synchronized on their local devices.
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
This module explains how to configure Windows Firewall to secure application and network traffic on a computer.
This module explains how to restore a computer system after an attack by viruses or other malicious software.
This module explains how to configure data encryption options available on Windows devices and troubleshoot problems related to it.
This module explains how to configure and use the operating system and application update features available on Windows devices.
This module explains how to use PowerShell for information gathering and troubleshooting tasks.
TCP/IP Troubleshooting skills
Experience working in a corporate domain environment
Experience using GUI and command-line troubleshooting tools
Experience installing and troubleshooting applications
Florin