Curs 50331 Windows Client, Enterprise Desktop Support Technician PowerShell

Curs PowerShell Windows Client, Enterprise Desktop Support Technician – Curs 50331

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Module 1: Identify and Resolve New Software Installation Issues

This module explains how to fix problems that occur during the installation of new software.

  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
Lab 1: Identify and Resolve New Software Installation Issues
  • Create a Repair Disk and Installation Partitions
  • Install and Configure Windows
  • Install Programs and test Applocker
  • Configure Compatibility Settings

Module 2: Resolve Software Configuration Issues

This module explains how to fix application installation and configuration issues.

  • Change Default Settings on the Image
  • Enable and Disable Features
  • Pointing to a Network Resource
  • Configuring Updates
  • Resolve Configuration Issues with Group Policy
  • Driver Updates
  • Problem Steps Recorder
  • Resolve Software Configuration Issues
Lab 1: Resolve Software Configuration Issues
  • Install the Windows Automated Installation Kit
  • Create a Windows PE bootable image
  • Create a VHD disk
  • Install Windows on a VHD
  • Boot Windows from a VHD
  • Use the Problem Steps Recorder

Module 3: Resolve Software Failure

This module explains how to fix application problems that come up during their use and configuration.

  • Event Viewer
  • Event Forwarding
  • Application Compatibility Toolkit
  • Windows Troubleshooting Platform
  • Windows Experience Index
  • Testing Compatibility with Safe Mode
  • System Restore
  • Resolve Software Failure
Lab 1: Resolve Software Failure
  • Install applications written for older versions of Windows
  • Use the Program Compatibility Tool to configure settings for older applications
  • Use PowerShell scripts to configure Network Adapters
  • Use the Troubleshooter to enable the network adapter
  • Install Windows SDK
  • Create a Troubleshooting Pack with the SDK
  • Configure Event Forwarding
  • Use System Restore

Module 4: Identify and Resolve Logon Issues

This module explains how to fix logon problems and configure local and roaming profiles.

  • Authentication Process
  • Machine Accounts
  • Trust Relationships
  • Network Services
  • User Account Properties
  • User Profiles
  • Resolve Logon Issues
Lab 1: Identify and Resolve Logon Issues
  • Join a computer to the domain
  • Install Remote Server Administration Tools (RSAT)
  • Test and Verify Domain User Account Properties
  • Create Logoff script using PowerShell
  • Test the use of Roaming Profiles
  • Test the use of Mandatory Profiles

Module 5: Identify and Resolve Network Connectivity Issues

This module explains how to troubleshoot network and connectivity problems for client computers.

  • Scope of the Problem
  • Hardware Issues
  • TCP/IP Configuration
  • Network Routing
  • IPSec Configuration
  • Network Connectivity Tools
  • Branch Cache
  • Resolve Network Connectivity Issues
Lab 1: Identify and Resolve Network Connectivity Issues
  • Use command-line tools to identify and fix network connectivity problems
  • Fix connectivity problems deliberately created by problem scripts

Module 6: Identify and Resolve Name Resolution Issues

This module explains how to use network and local computer services to resolve IP and computer naming issues.

  • DNS Name Resolution
  • Using a Hosts files
  • WINS Configuration
  • Using LMHOSTS files
  • Name Resolution Order
  • Manual vs DHCP Configuration
  • Resolve Name Resolution Issues
Lab 1: Identify and Resolve Name Resolution Issues
  • Configure and Test DNS Resolution
  • Configure and Test Hosts File Resolution
  • Configure and Test NetBIOS Resolution

Module 7: Identify and Resolve Network Printer Issues

This module explains how to implement printer configuration and security settings.

  • Connecting to a Network Printer
  • Managing the Print Spooler
  • Setting Printer Priorities
  • Creating Printer Pools
  • Configuring Drivers
  • Printer Schedules
  • Printer Permissions
  • Manage Printers with Group Policy Settings
  • Resolve Network Printer Issues
Lab 1: Identify and Resolve Network Printer Issues
  • Install local and network printers
  • Create and use a separator page
  • Configure Printer Redirection and Printer Pooling
  • Move the Print Spooler Directory

Module 8: Identify and Resolve Performance Issues

This module explains how to improve the performance of a system by monitoring and controlling the use of computer resources. Methods of auditing and reporting the use of computer resources are also demonstrated.

  • Analyzing Event Logs
  • Setting Power Management
  • Optimize Processor Usage
  • Optimizing Memory Usage
  • Optimize Hard Drive Usage
  • Optimize Network Usage
  • Performance Tools
  • Resolve Performance Issues
Lab 1: Identify and Resolve Performance Issues
  • Schedule and Perform a Disk Defragmentation
  • Using Task Manager
  • Using Resource Monitor
  • Display a message when a Service stops

Module 9: Identify and Resolve Hardware Failure Issues

This module explains how to diagnose hardware problems on a computer.

  • Diagnosing Memory Failure Issues
  • Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Windows Hardware Diagnostic Tools
  • Resolve Hardware Failure Issues
Lab 1: Identify and Resolve Hardware Failure Issues
  • Use the Windows Memory Diagnostics Tool
  • Fix Hard Disk Errors
  • Use the Reliability Monitor
  • Use Event Viewer to Find Hardware Information

Module 10: Identify and Resolve Wireless Connectivity Issues

This module explains how to configure reliable and secure wireless connectivity for client computers.

  • Signal Strength
  • Wireless Security
  • Wireless Profiles
  • Management Options for Wireless Devices
  • Resolve Wireless Connectivity Issues

Module 11: Identify and Resolve Remote Access Issues

This module explains how to configure remote network connections for client computers.

  • Remote Access Methods
  • Dial-up Configuration
  • VPN Configuration
  • DirectAccess Configuration
  • Authentication Protocols
  • Resolve Remote Access Issues
Lab 1: Identify and Resolve Remote Access Issues
  • Configure Remote Access settings for a domain user account
  • Create and Test a VPN Connection

Module 12: Manage File Synchronization (Required)

This module explains how to allow end-users to work with network files that are being synchronized on their local devices.

  • Configuring Offline File Access
  • Synchronization Settings
  • Transparent Caching
  • Roaming Profiles
  • Restoring Network Files
  • Resolve File Synchronization Problems
Lab 1: Manage File Synchronization
  • Configure and Test Offline Files
  • Restore the Previous Version of a File
Lab 2: Manage File Synchronization
  • Configure and Test Offline Files
  • Restore the Previous Version of a File

Module 13: Identify and Resolve Internet Explorer Security Issues

This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

  • Configure Security Zone
  • Configure Security Levels
  • Configure Privacy Settings
  • Managing Add-ons
  • Configure Smart Screen Filter
  • Other Security Issues
  • Resolve Internet Explorer Security Issues
Lab 1: Identify and Resolve Internet Explorer Security Issues
  • Configure Trusted Security Zone
  • Configure the Security and Privacy Features in IE
  • Configure Group Policy Settings for Internet Explorer

Module 14: Identify and Resolve Firewall Issues

This module explains how to configure Windows Firewall to secure application and network traffic on a computer.

  • Securing Network Applications and Features
  • Program & Port Exceptions
  • Configuring Notifications and Logging
  • Network Security Tools
  • Resolve Firewall Issues
Lab 1: Identify and Resolve Firewall Issues
  • Configure and Test Firewall Rules for an application
  • Fix Application Problems Caused by Firewall Rules

Module 15: Identify and Resolve Issues Due To Malicious Software

This module explains how to restore a computer system after an attack by viruses or other malicious software.

  • Proactive Malware Protection
  • Protecting Internet Explorer
  • Windows and Anti-Virus Updates
  • Recovering From Malware Infection
  • Resolve Issues Due To Malicious Software
Lab 1: Identify and Resolve Issues Due To Malicious Software
  • Use the Action Center to manage UAC settings
  • Use System File Checker
  • Use the Malicious Software Removal Tool
  • Install Microsoft Security Essentials

Module 16: Identify and Resolve Encryption Issues

This module explains how to configure data encryption options available on Windows devices and troubleshoot problems related to it.

  • Configuring a Recovery Agent
  • Using EFS
  • Using BitLocker
  • Encryption Tools
  • Resolve Encryption Issues
Lab 1: Identify and Resolve Encryption Issues
  • Encrypt Files using EFS
  • Configure EFS Sharing
  • Configure a Recovery Agent

Module 17: Identify and Resolve Software Update Issues

This module explains how to configure and use the operating system and application update features available on Windows devices.

  • Types of Windows Updates
  • Using Windows Update
  • Using Microsoft Update
  • Resolve Software Update Issues
Lab 1: Identify and Resolve Software Update Issues
  • Configure Windows Updates using desktop settings
  • Configure Windows Updates using Group Policy settings

Module 18: PowerShell for Desktop Support Technicians

This module explains how to use PowerShell for information gathering and troubleshooting tasks.

  • Compared to other Scripting Languages
  • Creating and Running Scripts
  • Administering Local Resources
  • Administering Network Resources
  • Resolve PowerShell Scripting Problems
Lab 1: PowerShell for Desktop Support Technicians
  • Use PowerShell to get System Information and change Computer Settings
  • Use PowerShell documentation to understand and use Cmdlets
  • Create and Execute Scripts
  • Configure and Test remote device configuration

 
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Locatia de desfasurare a cursului:

Sediul Learning Solution: Str. Transilvaniei nr. 24, Sector 1, Bucuresti
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Florin

Florin Nicolescu

Cu peste 15 ani experientă în formare profesională, Florin Nicolescu este Microsoft Certified Trainier din 1998.

Durata Curs
3 zile: 9:00 – 17:00

Cunostinte prealabile

TCP/IP Troubleshooting skills
Experience working in a corporate domain environment
Experience using GUI and command-line troubleshooting tools
Experience installing and troubleshooting applications

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Curs 20743 Upgrading Your Skills to MCSA Windows Server 2016
Curs Securing Windows Server 2016 – Curs 20744

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Program
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