Curs Planning, Deploying, and Managing Microsoft® Exchange Server 2010 Unified Messaging

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Course Outline

Module 1: Overview of Exchange Server 2010 Unified Messaging.

This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.

  • Lesson 1: Introduction to Exchange Server 2010 Unified Messaging
  • Lesson 2: Overview of Changes to Unified Messaging in Exchange Server 2010
  • Lesson 3: Arbitration Mailbox
  • Lesson 4: Improved Name Resolution

Module 2: Exchange Server 2010 Unified Messaging Architecture.

This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.

  • Lesson 1: Exchange Server 2010 Unified Messaging Server Topologies
  • Lesson 2: Exchange Server 2010 Unified Messaging Logical Design
  • Lesson 3: Exchange Server 2010 Unified Messaging Server Capacity Planning
  • Lesson 4: Exchange Server 2010 Unified Messaging Availability
  • Lesson 5: VoIP Gateway Capacity Planning and Ports Calculation
  • Lesson 6: Exchange Server 2010 Unified Messaging Audio Codecs

Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support.

This module explains the changes in Unified Messaging server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.

  • Lesson 1 Changes in Exchange Server 2010 Unified Messaging Setup
  • Lesson 2: Installing the Exchange Server 2010 Unified Messaging Server Role
  • Lesson 3: Internationalization

Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging.

This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.

  • Lesson 1: Upgrade Requirements and Scenarios
  • Lesson 2: Adding an Exchange Server 2010 UM Server to an Existing Exchange Server 2007 UM Environment
  • Lesson 3: Call Flow After Introducing an Exchange Server 2010 Unified Messaging Server
  • Lesson 4: Migration Issues

Module 5: Call Answering Rules.

This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.

  • Lesson 1: Call Answering Rules Overview
  • Lesson 2: Administering Call Answering Rules
  • Lesson 3: Troubleshooting Issues with Call Answering Rules

Module 6: Voice Mail Preview.

This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.

  • Lesson 1: What Is Voice Mail Preview?
  • Lesson 2: Voice Mail Preview User Administration and Experience

Module 7: Protected Voice Mail.

This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.

  • Lesson 1: Overview of Protected Voice Mail
  • Lesson 2: Active Directory Rights Management Service
  • Lesson 3: Supported Protected Voice Mail Operations
  • Lesson 4: Implementing Protected Voice Mail

Module 8: Message Waiting Indicator.

This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.

  • Lesson 1: Overview of Message Waiting Indicator
  • Lesson 2: Configuring Message Waiting Indicator
  • Lesson 3: Message Waiting Indicator Design and Support Issues

Module 9: Faxing with Exchange Server 2010 Unified Messaging.

This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.

  • Lesson 1: Overview of Faxing with Exchange Server 2010 Unified Messaging
  • Lesson 2: Configuring Exchange Server 2010 Unified Messaging Faxing

Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging.

This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 “better together.”

  • Lesson 1: Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
  • Lesson 2: Exchange Server 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice
  • Lesson 3: Office Communications Server 2007 R2 Integration with Outlook Web App

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