This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
After completing this course, students will be able to:
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
After completing this module, students will be able to:
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
After completing this module, students will be able to:
This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.
After completing this module, students will be able to:
This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
After completing this module, students will be able to:
This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.
After completing this module, students will be able to:
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Before attending this course, students must have:
Cine susține cursul?
Cu peste 15 ani experientă în formare profesională, Florin Nicolescu este Microsoft Certified Trainier din 1998.
Până în prezent a instruit peste 5000 de administratori de rețea și ingineri de sistem în tehnologii Windows Server, totodată organizând și susținând prezentări, seminarii și laboratoare hands-on împreună cu Mirosoft România.
Deține ultimele certificări în domeniu printre care MCSE Desktop Infrastructure, Server Infrasturcture și Private Cloud și are o vastă experiență practică în proiecte de infrastructură și preinstalare.
Curs Supporting and Troubleshooting Windows 10
Curs Installing and Configuring Windows 10
Curs Deploying and Managing Windows 10 Using Enterprise Services
Curs 20698 Installing and Configuring Windows 10
Curs 20398 Windows 10 Planning for and Managing Devices in the Enterprise
Curs What’s New in Windows 10